At what time can I check-in?

3:00 PM to 10:00 PM You must coordinate with the seller, who will welcome you and deliver the keys.

 At what time can I check-out?

Until 11:00 AM. A final inspection is coordinated with the seller, who will collect the keys and check if there is any damage done to the property or its contents.

How can I pay for my reservation?

With a payment of the total at the time of making your reservation by electronic transfer or payment by credit card*. In the case of leases for longer than 14 days , you pay 30% of the total amount to make the reservation, and will pay the balance upon arrival. For leases longer than 2 months, our agent will arrange a payment plan for you.

*When you choose to pay by credit card, an extra 4% will be charged. We encourage you to prefer electronic transfers.

Do I have to cover any additional costs?

When booking, a damage deposit of $150 USD must be paid for rentals up to 30 days long. For rentals over 30 days long, you have to pay $300 USD. This deposit is fully refundable, as long as there is no damage to the accommodation. In case of leases for long periods of time, a larger deposit may be requested, ask the seller.

For short leases (1-6 days), a $30 USD prep fee will be charged.

Is it necessary to submit some form of identification?

Yes. At the moment of making the reservation it is necessary to send the seller a photograph / scan of his passport or identity card, along with the following information:
Full name
nationality
Birthdate
Email
Phone
Name, telephone and emergency contact email.

Is it possible to smoke in the apartment?

No, it is prohibited by law and is requested not to smoke in the room or terrace to reserve the environment of the home.

What do common areas have?

Lobby with concierge
Elevator
Pool
Terrace
Fitness center

What can I find in the bathroom?

Toilet paper
Towels
Bath or shower
Hair dryer
Bath
Shower

What is in the room / open space in case of the Studio?

Closet
Linens
Double bed
Coat rack
Wooden / Parquet flooring
Private entrance
Heating
Safe

Do I have a view of the city?

Yes, a terrace with a view north to the center of Santiago

What story in the kitchen?

Coffee maker
Oven
Cookware
Electric kettle
Microwave
Fridge

In a 1-piece apartment, what furniture do I have that is not in the studios?

Dining table with chairs
Sofa bed

Accessibility

All unit accessible by wheelchair
Access to upper floors by elevator

Pets Allowed?

They are not allowed.

Do I have audiovisual and technological equipment?

Flat screen TV
Cable Channels

Internet

Free! Wi-Fi internet connection is available in the rooms.

Do I have parking?

There is no parking.

What other services do they offer at an additional cost?

Airport transfer ($54 USD per travel, up to 3 people)
Washing machine lease ($54 per month) or you can pay at the lobby to use the ones in the common areas (ask upon arrival)
Cleaning services ($46 USD on demand, $77 twice, $138 per month, once a week)

What languages ​​does the staff speak?

Spanish
English
German